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User FAQs
Common problems that may be experienced with operation of the BIRD
guide for iPod.
- The file 'MB BIRD guide.zip' will not open.
This file is a zipped folder that needs to be copied onto your hard
disk. Double-clicking the file should
then expand it into a folder called 'MB BIRD guide'.
- The application 'STARTbirdguideMAC' or 'STARTbirdguidePC' will
not open.
Make sure that you are choosing the correct start file for your computer.
If you are running a PC, you
may get a dialogue asking for you to approve the opening of the application
'BIRDguide.exe'.
If you get the error 'Can't get file'. Make sure that you have not
moved any of the files inside the MB
BIRD guide folder. To be certain you should discard the 'MB BIRD
guide' folder and copy over the 'MB
BIRD guide.zip' file from the CD and expand again to re-install.
- The BIRDguide application runs but the search function returns
an error 'This action cannot be performed because this file is not modifiable'.
The disk that the BIRDguide is installed on only has read privileges.
Copy the entire MB BIRD guide
folder onto a disk with read and write privileges.
- The BIRDguide application runs but will not play any bird songs.
Check that your computer's sound volume is turned up and not muted.
If you are running on a PC, the sound files are played using iTunes.
You should check that iTunes is
installed and that it is able to play music files audibly. iTunes
is available for free download from Apple
Inc. at http://www.apple.com/itunes/
If you are running on a Mac, the sound files are played using QuickTime.
You should check that QuickTime is installed and able to playback
sound or movie files with audible sound content.
- I cannot find the iPod disk when it is connected to the computer.
Open iTunes and click on your iPod in the left hand column.
(If the iPod is not listed in the left hand column then it is not
connected properly).
In the OPTIONS tab, make sure that the setting for 'enable disk use'
is checked. Then the iPod disk
should be visible on a Mac desktop and available in 'my Computer'
on a PC.
- The notes are installed and working on my Ipod, but when
I select the 'picture & song' for a particular bird, nothing
happens.
Navigate to the music section on your iPod and look for a playlist
called 'BIRD'. If it is not available,
then the birdsongs have not been copied to the iPod during synchronization.
Connect the iPod to the
computer again and check in the iTunes options for your iPod that the
playlist 'BIRD' has been allowed to be synchronized. After changing
or selecting the BIRD playlist to be permitted to synchronise, reconnect
the iPod and try again.
- When I stop using the BIRDnotes for a short while, the screen
returns to the image of a bird and a birdsong that I have just looked
at.
You left the birdsong playing when you listened to it and the songs
have continued playing. The iPod will show the song currently playing
after a short period of inactivity. To prevent this make sure you
pause a song after listening to it before returning to the BIRD notes.
- When
I play a birdsong in iTunes or on the iPod after playing the song
it goes on to playing other birdsongs.
It is recommended to switch on the song repeat function on iTunes
to prevent this happening. It
should not happen on the iPod unless default data for the song has
been changed.
- The music library in iTunes or on my iPod has multiple
copies of songs for the same birds.
The birdsongs have been copied over more than once and iTunes has
kept them all. To solve this select all the songs with the album
'BIRD” in the music library in iTunes and delete them. Then copy
over the birdsongs folder again from the MB BIRD guide. When you
synchronise the iPod again, it will
be updated to reflect the songs saved in iTunes.
- The BIRDguide application
window is too small or too big for my computer screen.
The application has two sizes – 100% and 150%, which you can choose
under the 'about' tab. Check that your monitor resolution is set
to at least 1024 x 768.
- Some of the Birds listed on the iPod do not have images (just a
BIRD cover picture appears) and there are a few birds listed incorrectly
in habitats where they are not commonly found.
Download the latest update here.
If none of these FAQs provide a solution to your problem, please check
that your computer fits the minimum specifications for the relevant software.
© Mitchell Beazley 2007
iTunes, iPod, QuickTime, Macintosh, and Mac OS are trademarks of Apple
Inc., registered in the U.S. and other countries.
FileMaker Pro is a trademark of FileMaker Inc., registered in the US
and other countries. |
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